Any clinician is now able to provide phone and video consultations (tele-health) to anyone people with or without COVID-19. UPDATED: 25 March


25 March: Federal Health Minister Greg Hunt has agreed to expand access to Medicare-funded telehealth, for all patients, with or without COVID-19, to see any general practitioner, medical specialist, mental health or allied health professional during the COVID-19 health emergency.

Positive Life is aware that new Medicare Benefits Schedule (BGS) telehealth items numbers mean our clinicians are able to provide phone and video appointments (‘tele-health’) for people living with HIV (PLHIV), to minimise COVID-19 transmission risks for clients and staff. This will also include ongoing prescriptions for s100 medication.

We have contacted the clinics listed below who have assured us they will offer s100 prescription repeats via tele-health, if you are stable on treatment and have had a relatively recent medication review. They are also willing to fax prescriptions through to your local pharmacy on request. Currently doctors will still be holding face to face appointments in the clinic for any urgent medical issues as required.

If you are self-isolating or quarantining or if you prefer to access your clinicians from a distance (social distancing) as a precaution, please contact the relevant clinic (details below) to discuss your options.  It is recommended that you have 1-3 months supply of medication you currently take. There is misinformation circulating in both mainstream and social media circles, so please remain wary of this particularly around maintaining your current medication regime and always consult with your doctor.  

Positive Life will continue to offer professional and peer support by telephone, email or online as required. Remember you are not alone. If you are a person living with HIV feeling anxious, isolated or alone or caring for someone living with HIV and not sure where to seek help, call and speak to one of our Peer Support or Treatments Officers at Positive Life NSW on (02) 9206 2177 or 1800 245 677 (free call) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

If your particular HIV clinician is not on the list below, please contact your regular GP for updated advice. Positive Life NSW will continue to update this page as we receive information.

Albion Centre
Telephone (02) 9332 9600 or visit

East Sydney Doctors
Telephone (02) 9332 2531 or visit

Holdsworth House Medical Practice (Sydney or Byron Bay)
Telephone (02) 9331 7228 or visit  or

Kirketon Road Centre
Telephone (02) 9360 2766 or visit

Liverpool HIV Clinic
Telephone (02) 9827 8022 or visit

RPA Hospital HIV Clinic
Telephone (02) 95151200 or visit

Sydney Sexual Health Clinic
Telephone (02) 9382 7440 or visit

Taylor Square Private Clinic
Telephone (02) 9331 6151 or visit

Western Sydney Sexual Health (Parramatta)
Telephone (02) 9843 3124 (Parramatta) or 9881 1206 (Mt Druitt)
or visit


Related information

Page updated: 23 March 2020

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