What NSW HIV agency and Sector services are operating, what's available and how to get the support you need. ***UPDATED: 1 May

NSW HIV Sector Services Information

 NSW HIV Sector Agencies are listed below alphabetically.
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ACON

Tel: (02) 9206 2000
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Web: www.acon.org.au

  • Open for business with Sydney staff working remotely supporting clients via phone or teleconferencing.
  • Key services such as a[TEST] Oxford St and NSPs are still in operation with 'physical distancing' measures in place to limit face-to-face interaction.
  • All non-essential ACON events, in-person meetings, social meet-ups, information forums, peer education workshops, training sessions, community gatherings and awards presentations have been cancelled or postponed until further notice.
  • Call ACON to confirm details (02) 9206 2000

Adahps

Tel: (02) 9382 8600
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Web: www.health.nsw.gov.au/adahps

  • Open for business with limited face to face contact as much as possible.
  • Neuropsychological assessments are on hold.
  • Accepting client referrals and will proceed with assessments on a case by case basis
  • Staff are contacting all clients by phone on a weekly basis to make sure they have medication, food and to check on their physical and mental well-being.
  • Staff will continue to provide client care as much as possible.

Albion Centre

Tel: (02) 9332 9600
Web: thealbioncentre.org.au

  • Open for business with limited face to face contact as much as possible.
  • Staff are available for phone contact with clients wherever possible.
  • Accepting client referrals and will proceed with assessments on a case by case basis.
  • Call the Albion Centre to confirm details (02) 9332 9600.

Medications/Pharmacy

  • A 2-month limit on medications .
  • Doctors can fax scripts to outside pharmacies.
  • Access to HIV and PrEP medications are available.
  • Call the Albion Pharmacy to confirm details (02) 9332 9650.

Ankali Project

Tel: (02) 9332 9742
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Web: thealbioncentre.org.au/ankali-project

  • Open for business with staff supporting clients through telephone contact wherever possible, rather than face to face and likely to be extended and align with the advice from NSW Health re ’90 day lockdown period’ – until 1st July.
  • Call the Ankali Project to confirm details (02) 9332 9742.

Ankali Training

  • Ankali training set down for June has been cancelled and there is no active recruitment for new volunteers for the foreseeable future.

Ankali Support

  • Volunteer support groups are via telephone and teleconference only.

Bobby Goldsmith Foundation

Tel: (02) 9283 8666
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Web: www.bgf.org.au

  • Alcohol & Other Drugs will continue to support clients remotely and will conduct contact with clients where necessary.
  • Community Support Program (CSP) will continue to support clients in the community (NSW Health, Adhaps Brokerage and NDIS clients), practicing infection control and harm minimisation wherever possible.
  • Case Management (Sydney) and Financial Counselling working remotely will continue to support clients face-to-face when necessary.
  • Case Management (Greater Sydney, Coffs Harbour and Northern Rivers) working remotely will continue to support clients face-to-face when necessary.
  • All Health and Wellbeing Courses and workshops have been cancelled with plans to develop online options and courses can be accessed remotely.
  • BGF’s Facebook, LinkedIn, Instagram, Twitter and the website are regularly updated.
  • Call the BGF Reception to confirm details (02) 9283 8666 for all referrals and to confirm additional information.

Clinic 16

Tel: (02) 9462 9500
Web: clinic16.com.au

  • Operating with telephone/ telehealth consultations available
  • Please call the Clinic if you feel you need to be seen
  • Also please call for any concerns regarding your medication or treatment
  • Call the Clinic to confirm details (02) 9462 9500

Exodus Foundation

Tel: (02) 8752 4600 8am – 4pm Monday to Friday 8am – 3pm – weekends 
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Web: www.exodusfoundation.org.au

  • Clinic and Drop-In Centre still open for front of house triage only (180 Liverpool Road Ashfield)
  • Availble: food hampers, showers, after hours meals, coffees, phone and computer access (for now).
  • Case worker available by phone only.
  • Call the Exodus Foundation to confirm details (02) 8752 4600.

HIV/AIDS LEGAL CENTRE

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Web: https://halc.org.au/

  • Operating with the office closed and all staff working remotely.
  • If you need legal assistance you can contact our office between 11:00am - 1:00pm and 2:00pm - 4:00pm AEST Monday to Friday, to undertake our intake on (02) 9206 2060 (urgent matters only).
  • As HALC is working at a reduced capacity we ask that you only contact our office if you have a change in circumstance or require urgent assistance with regard to your matter.

HIV Outreach Team (HOT)

Tel: (02) 9382 8666
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Website: www.seslhd.health.nsw.gov.au/services-clinics/directory/hiv-outreach-team

  • Operating as usual within COVID-19 precautions.
  • Call HOT to confirm details (02) 9382 8666.

Karumah

Tel: (02) 4940 8393
Web: www.karumah.com.au

  • Operating with the office closed and still taking new referrals.
  • Case management working remotely, will continue to support clients by phone or teleconference. All enquiries and referrals, contact Case Manager Jess 0411 060 863, This email address is being protected from spambots. You need JavaScript enabled to view it.
  • All events cancelled until further notice.
  • Call Karumah to confirm details (02) 4940 8393

Multicultural HIV and Hepatitis Service (MHAHS)

Tel: (02) 9515 1234
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Web: www.mhahs.org.au

  • Open for business and staff are available for phone contact with clients only.
  • For all enquiries and referrals, contact the Senior Social Worker, Donatella Cifali on 9515 1234 or This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call MHAHS to confirm details (02) 9515 1234.

NUAA

Tel: (02) 8354 7300 or 1800 644 413 (free call)
Web: www.nuaa.org.au

  • Open for business and staff are available for phone contact with clients only.
  • Crown St NSP (Peer Led) continues to operate
  • Open Clinic on Crown (KRC partnership) continues to operate offering flu shots and healthcare for people who inject drugs and people on an Opiate Treatment Program, along with hepatitis c treatment and healthcare referrals. Peer support worker also offers vein care, safer using advice, testing for hepatitis c utilising DBS and harm reduction information.
  • Postal Order Service - NUAA offers a postal outreach service. Deliveries go out on Mondays and Wednesdays and there are some equipment limits. No charge for delivery. Equipment can be ordered by phone 1800 644 413 or online at www.nuaa.org.au/nsp-equipment-1
  • Call NUAA to confirm details (02) 8354 7300.

Newtown Neighbourhood Centre

Tel: (02) 9564 7333
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Web: www.newtowncentre.org

  • Open for business
  • Information and Referral Service by phone 10am-2pm (Monday to Thursday)
  • Call the Newtown Neighbourhood Centre to confirm details (02) 9564 7333.

Positive Central

Tel: (02) 9395 0444
Web: www.slhd.nsw.gov.au/communityhealth/HIVCommunity/services.html

  • Open for business and staff are available for phone contact with clients wherever possible.
  • Call Positive Central to confirm details (02) 9395 0444

Pozhet

Tel: 1800 812 404
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Web: www.pozhet.org.au

  • Open for business and staff are available for phone contact with clients wherever possible.
  • Call Pozhet to confirm details 1800 812 404.

RPA Sexual Health

Tel: (02) 9515 1200
Web: www.slhd.nsw.gov.au/CommunityHealth/SexualHealth

  • Operating with all clients being assessed by telephone/ telehealth consultation prior to in-person clinic visit (if required).
  • Using contact-free prescriptions for HIV medications (where possible) which are scanned and sent to a community pharmacy of your choice.
  • Limited counselling appointments available via telemedicine or phone.
  • Asymptomatic STI check-ups are temporarily suspended (including a[TEST] Newtown).
  • Call the clinic if you have symptoms, concerns or feel you need to be seen.
  • Call the clinic for any concerns regarding your medication or treatment.
  • Call RPA Sexual Health to confirm details (02) 9515 1200.

SWOP

Tel: (02) 9206 2166 or 1800 622 902 (Freecall from regional areas)
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Web: swop.org.au

  • Open for business as usual hours Mon, Tues, Thurs & Fri: 10am - 6pm, Wed: 2pm - 6pm.
  • Continuing to provide workers packs and NSP at no charge to Sex Workers on request.
  • SWOP online store will operate 24/7 with overnight delivery available www.swop.org.au/SWOPshop
  • A central national hub has been set up for sex work and sex worker information at https://redbook.scarletalliance.org.au/covid-19/
  • Sex workers in Sydney can also call SWOP on 92062166 for a weekly food box delivery.
  • Call SWOP to confirm details (02) 9206 2166.

Sydney Sexual Health Centre (SSHC)

Tel: (02) 9382 7682 or (02) 9382 7440
Web: www.sshc.org.au

  • Open for business as an appointment only clinic (no walk-ins).
  • Call ahead to book an appointment over the phone on (02) 9382 7440 to make an appointment.
  • Providing telehealth options for those not already in the building for a medical appointment.
  • Providing telehealth options for stable clients living with HIV/PrEP.
  • Staff are available for phone contact with clients wherever possible.
  • Call SSHC to confirm details 1800 812 404.

Tree of Hope

Tel: 0419 471 737 (7 days) or (02) 9509 1240 (Weds-Fri 9am-4pm)
Web: www.catholiccare.org/community-services/social-supportliving-with-hiv/

  • Open for business and staff are available for phone contact with clients wherever possible.
  • Call Tree of Hope to confirm details 0419 471 737 (7 days).

Welfare Rights Centre

Tel: (02) 9211 5300 or 1800 226 028 (toll-free from outside Sydney metro area)
Web: welfarerightscentre.org.au

  • The Centre is operating while the physical office is closed.
  • Advice line open on Tuesday mornings (9:30am-12:30pm), in addition to Monday (9:30am-12:30pm) and Wednesday (9:30am-12:30pm). 
  • Staff are available for phone contact with clients wherever possible.
  • Call the Welfare Rights Centre to confirm details (02) 9211 5300.

Western Suburbs Haven

Tel: (02) 9672 3600
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Web: thewesternsuburbshaven.com.au

  • The Haven’s office/operational hours will remain the same .
  • All Drop-in services suspended after Tuesday 24 March.
  • Call the Haven to confirm details (02) 9672 3600.

Outreach Service

  • Requests for outreach services (transport to medical appointments, food assistance, transport to/from the Centre for food assistance etc.) will be individually assessed and granted where it is deemed to be of minimal risk to Haven staff and volunteers. 

Pantry Program

  • Operating by appointment only. Call Colleen in the office on (02) 9672 3600 to make arrangements.

 

Page update: 1 May 2020

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