What NSW HIV Sector Services are operating, what's available and how to get the support you need.
UPDATED: 3 April

NSW HIV Sector Services Information

 NSW HIV Sector Agencies are listed below alphabetically.
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ACON

Tel: (02) 9206 2000
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Web: www.acon.org.au

  • Open for business with Sydney staff working remotely supporting clients via phone or teleconferencing.
  • Key services such as a[TEST] Oxford St and NSPs are still in operation with 'physical distancing' measures in place to limit face-to-face interaction.
  • All non-essential ACON events, in-person meetings, social meet-ups, information forums, peer education workshops, training sessions, community gatherings and awards presentations have been cancelled or postponed until further notice.
  • Call ACON to confirm details (02) 9206 2000

Albion Centre

Tel: (02) 9332 9600
Web: thealbioncentre.org.au

  • Open for business with limited face to face contact as much as possible.
  • Staff are available for phone contact with clients wherever possible.
  • Accepting client referrals and will proceed with assessments on a case by case basis.
  • Call the Albion Centre to confirm details (02) 9332 9600.

Medications/Pharmacy

  • A 2-month limit on medications .
  • Doctors can fax scripts to outside pharmacies.
  • Access to HIV and PrEP medications are available.
  • Call the Albion Pharmacy to confirm details (02) 9332 9650.

Ankali Project

Tel: (02) 9332 9742
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Web: thealbioncentre.org.au/ankali-project

  • Open for business with staff supporting clients through telephone contact wherever possible, rather than face to face
  • Call the Ankali Project to confirm details (02) 9332 9742.

Ankali Training

  • Ankali training set down for June has been cancelled and there is no active recruitment for new volunteers for the foreseeable future.

Ankali Support

  • Volunteer support groups are via telephone and teleconference only.

Bobby Goldsmith Foundation

Tel: (02) 9283 8666
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Web: www.bgf.org.au

  • Alcohol & Other Drugs will continue to support clients remotely and will conduct contact with clients where necessary.
  • Community Support Program (CSP) will continue to support clients in the community (NSW Health, Adhaps Brokerage and NDIS clients), practicing infection control and harm minimisation wherever possible.
  • Case Management (Sydney) and Financial Counselling working remotely will continue to support clients face-to-face when necessary.
  • Case Management (Greater Sydney, Coffs Harbour and Northern Rivers) working remotely will continue to support clients face-to-face when necessary.
  • All Health and Wellbeing Courses and workshops have been cancelled with plans to develop online options and courses can be accessed remotely.
  • Call the Ankali Project to confirm details (02) 9283 8666.

NEWKarumah

Tel: (02) 4940 8393
Web: www.karumah.com.au

  • Operating with the office closed and still taking new referrals.
  • Case management working remotely, will continue to support clients by phone or teleconference. All enquiries and referrals, contact Case Manager Jess 0411 060 863, This email address is being protected from spambots. You need JavaScript enabled to view it.
  • All events cancelled until further notice.
  • Call Karumah to confirm details (02) 4940 8393

Multicultural HIV and Hepatitis Service (MHAHS)

Tel: (02) 9515 1234
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Web: www.mhahs.org.au

  • Open for business and staff are available for phone contact with clients only.
  • For all enquiries and referrals, contact the Senior Social Worker, Donatella Cifali on 9515 1234 or This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call MHAHS to confirm details (02) 9515 1234.

Pozhet

Tel: 1800 812 404
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Web: www.pozhet.org.au

  • Open for business and staff are available for phone contact with clients wherever possible.
  • Call Pozhet to confirm details 1800 812 404.

Sydney Sexual Health Centre (SSHC)

Tel: (02) 9382 7682 or (02) 9382 7440
Web: www.sshc.org.au

  • Open for business as an appointment only clinic (no walk-ins).
  • Call ahead to book an appointment over the phone on (02) 9382 7440 to make an appointment.
  • Providing telehealth options for those not already in the building for a medical appointment.
  • Providing telehealth options for stable clients living with HIV/PrEP.
  • Staff are available for phone contact with clients wherever possible.
  • Call SSHC to confirm details 1800 812 404.

Tree of Hope

Tel: 0419 471 737 (7 days) or (02) 9509 1240 (Weds-Fri 9am-4pm)
Web: www.catholiccare.org/community-services/social-supportliving-with-hiv/

  • Open for business and staff are available for phone contact with clients wherever possible.
  • Call Tree of Hope to confirm details 0419 471 737 (7 days).

Welfare Rights Centre

Tel: (02) 9211 5300 or 1800 226 028 (toll-free from outside Sydney metro area)
Web: welfarerightscentre.org.au

  • The Centre is operating while the physical office is closed.
  • Advice line open on Tuesday mornings (9:30am-12:30pm), in addition to Monday (9:30am-12:30pm) and Wednesday (9:30am-12:30pm). 
  • Staff are available for phone contact with clients wherever possible.
  • Call the Welfare Rights Centre to confirm details (02) 9211 5300.

Western Suburbs Haven

Tel: (02) 9672 3600
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Web: thewesternsuburbshaven.com.au

  • The Haven’s office/operational hours will remain the same .
  • All Drop-in services suspended after Tuesday 24 March.
  • Call the Haven to confirm details (02) 9672 3600.

Outreach Service

  • Requests for outreach services (transport to medical appointments, food assistance, transport to/from the Centre for food assistance etc.) will be individually assessed and granted where it is deemed to be of minimal risk to Haven staff and volunteers. 

Pantry Program

  • Operating by appointment only. Call Colleen in the office on (02) 9672 3600 to make arrangements.

Page update: 3 April 2020

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